Customer Testimonials
Great people, very respectful and got me in and out with a smile.
People were great, but they put synthetic oil in my '06 sentra. I was told they put that in all the vehicles, then I was told by management that they had regular oil. I paid 70.00 for 3 quarts of oil including filter. I really would of rather just had the oil my car is used to. I read synthetic could make an older car start leaking That may be a myth, but i am kinda nervous. I am thinking anout taking it somewhere else and just getting regular oil put in it. I have always taken my car there for everything. Batteries, ...
5000 mile Oil & Filter change service only. Shottenkirk service coupon received via email accepted and used. Thanks
Corey was awesome to work with. I love my new car. He answered all my questions and helped me find I wanted.
Friendly service people. Explained the process and the potential charges well. Promptly finished work on my car and let me know when it was ready in a timely manner.
Prompt. Took time to explain the problem. Texed communication took place when needed. Thanks for your service.
Very friendly and professional team. Welcoming atmosphere, offering clean and spacious sitting areas, and providing coffee and water. Will highly recommend the Rome dealership for business.
Service was excellent. I was a walk-in, and they were able to promptly perform the recall safety check and have me on the road within an hour. Thank you
Great service. Every time I bring my vehicle to them I always receive truly exceptional service
Very clean and well organized service department. Prompt and efficient service friendly workers. Thoroughl service
Very nice people here. They got me in and out quickly and had excellent customer service.
It was a quick and fast experience. They kept it professional, I would still come back even after my free services are over.
Martie and Brad were awesome No problems
You are an improvent over the last owners. Time will tell how much better you will be
Nice people, no issues, worked well with us. Would highly recomend to others Great Awesome
Staff are very knowledgeable and efficient. They provide excellent service. But most importantly they are concerned with my safety on the road. They keep me informed of safety concerns.
This was a very easy and positive experience. Both Mr. Price and Mr. McDevitt were great to do business with. Mr. Price met us in the parking lot as we were exiting our vehicle.
The service department is always available for any questions or concerns. The service department is very professional & friendly.
A great place to get your car service very nice people A good place to look for a car
Excellent experience buying a new car all the way around! Salesperson, Ephran, has been great since the beginning and has continued to follow up with me regarding my purchase. Will definitely return to Shottenkirk Nissan in Rome when purchasing my next car.
Great service affordable price friendly staff, knowledgeable, informative timely all around good experience, have been using them for years for all my services
They were amazing! The salesman Cory was patient and worked hard to get me in and out timely due to a wedding I needed to attend.
Very good experience all the way around. Every experience I have had with this organization has been great
Excellent service, but not all of my concerns were addressed. They essentially informed me that since there were no error codes stored, they couldn't replicate the issue. also they left trash in my truck
I came in with a special need to trade my 2024 carnival for an older vehicle and get a check back for the difference.. I needed this to happen to save my home and my salesman Seth and the sales manager made it happen, no judgment no negative attitude, we are already repeat customers at this location but this has made us lifetime customers. Thank you for everything!
Worked me in and found my issue....quick. Had my truck back the next day. I am very grateful for Shottenkirk!
Great experience. Brad & Ephren were great to work with. Hassle free & would highly recommend them to anyone looking to purchase a Nissan.
My appointment was really quick (as expected), and everyone was polite. I was greeted as soon as I arrived.
They did everything they could to get it fixed the day of my appointment. I was unhappy about having to pay for the reprogramming when it didn't work, and they removed the charge. The service staff went out of their way to get me back in later that day without an appointment so they could get it fixed. Unfortunately, matter how hard they tried, it didn't work. I work in the court system and have a hard time keeping scheduled appointments, so they told me to bring it by when I can so they can get it taken ...
Everyone I dealt with was phenomenal. Very friendly staff that treats you like a family member not a paycheck. Thank you for making my purchase easy and comfortable.
Everyone was very upfront. There was no additional unexpected charges. They were easy to deal with. I would definitely give them an excellent rating, and would absolutely buy from them again.
Fast and professional service. They let me know when my car was ready and helped me immediately when I showed up to pick it up.
No hassle getting in or out. Explained in detail what I needed.
Great service and they were real quick! I will definitely be coming back for my next service!
Very professional staff , very timely assessment facility spotless, arrived early and was checked in immediately
The dealership was professional and knowledgeable. I received my oil change in a timely manner.
Great service as always. No issues. I have bought two vehicles and will seriously consider them in the future.
Quick, thorough, friendly ! Jamie very helpful. Will return for service as it is needed or necessary!
I was very pleased with the service. The service technician took time to explain what was happening with the car, and I very much appreciate it.
Service was great! And fast got done before they had told me. They also addressed my recall.
Fast service. Took me in at my appt time. Waiting room very clean and comfortable. Service person professional and courteous.
Technician was experienced and knew what to do. I had been there before and a new state of the art machine told them it was a good battery. Thank goodness for good old time experience..
Very friendly, prompt and professional. Good service . Will continue taking my vehicle to service . Excellent
Everybody was friendly and you got a nice place to wait while getting my oil change but it seemed to take a little longer this time.
So far, I'm satisfied with Shottenkirk Nissan of Rome. They've always been prompt. I would highly recommend them to anyone. Waiting time for service is reasonable. I'll probably always be a Nissan owner. Thank you for your service. 🙂
Able to get me in for an oil change, a quick check of a light on my truck and repaired all in the same afternoon. Appreciated the above and beyond the service team went to assist me.
Arrived early, had no wait. Was pulled right in and finished within 45 mins. This was the first time using this dealership, so I am very pleased with my first experience with them.
The service technician left the air filter cover unlatched, no big deal for me to latch it back but some people might not be too happy with that.
I’m never disappointed when I get service here! Just wish it were a little bit cheaper!
Courtesy transport was helpful to take me somewhere while my car was being serviced and they done a great job servicing my car!
Matt is very friendly, professional, and courteous! He is a very knowledgeable service agent! Thanks!
Love this dealership.. Seth was great and so was Brad . Very polite and easy to work With.. highly recommend this dealership.
Great people, quick and reliable service, as well as comfortable and accommodating environment to wait in.
Recall items were fixed quickly and software was updated that alleviated current problem. Was surprised I wasn’t pressured into things not needed
I am always very pleased with the service here!! They always explain everything ahead of time!
Prices are too high for parts and labor but the service team is very helpful and professional.
Bought any Rogue from them and have had services done. Very pleased with this dealership.
The service team is always helpful. They work diligently to provide quality service in a reasonable time.
The service provided this visit was a very good reason to use Shottenkirk Nissan. They corrected an item that may have unintentionally been missed on the last servicing. When I contacted them, they conscientiously listed to my explanation of the issue, immediately scheduled an appointment to correct the issue and did not charge me for the correction. That is dependable and accountable service.
They were friendly and performed our vehicle maintenance very quickly and at a reasonable price.
Corey and the management team were amazing and patient as we got everything done. I love my new Kick. Definitely go see them if you want a new car!!! They definitely made the car buying experience enjoyable. They even called just to check and made sure we were still loving our new Kick. Best car buying experience ever!!!!
Great experience! Staff was courteous and professional. Would recommend to other Nissan owners. Very clean.
It was great. Jamie gave me an estimate on tires so I would be prepared when I got ready to purchase them. I was in and out quickly
Excellent service department. Have purchased several cars when it was Heritage. When it's time to buy again, will certainly consider this dealership.
Everything was quick and easy. Employees were knowledgeable and friendly. Communication was excellent. Great experience!
Work took 2 weeks because the transmission was sent to Memphis instead of Rome. The dealership and service people did give a discount. They are always great and do their best to help you out.
Great people and service. Thanks Corey Allmon for the help.
Staff very courteous and helpful.
The people are very friendly and knowledgeable. I was greeted immediately upon my arrival. The service was performed quickly and efficiently.
Fast, friendly service. No pushy salesperson. Happy to bring my business.
They are great to work with! They were extremely nice and to the point. Thank you Shottenkirk Nissan!
Shottenkirk in Rome has a fantastic and knowledgeable service department. The manager Jamie makes you feel like your business matters and that they have your best interests at heart.
Courtney was great. Brad was, too! Very informative and not pushy. Took extra time with us. Couldn’t have been any better
Everyone is always so helpful and caring and very nice) I would recommend this service center to anyone
Great experience customer service was excellent they were friendly, helpful and knowledgeable. I would recommend them to anyone.
they helped me out very much with being comfortable with my new car and helped me figure out all the little things in it, also was very happy to help with all the questions i had
Great service! Quick and easy. Thanks for the excellent care. Appreciated the economical service too.
The Service Man was excellent. I was a little upset when I got home and my Mudflap did not have but one pin put in it, and it was still loose. I could go over a bump, and loose it. I will have to take it back, so they can add another pin, like I asked, and make sure it's secure and doesn't move. All my others are tight. I need this one to be tight too. I would really appreciate them doing it right.
prompt and kind services and employees. Good with keeping us informed and reviewed findings concerning our vechicle..
Jamie Carter was excellent getting me in and quickly. I had my car serviced and he took care of it. I have had 3 Nissans. So far the service department has been great.
Wonderful people and very helpful. Thanks for the great deal and amazing car. We are super happy!
Marty was super! He helped me with everything to get me started with everything! He was so extra with getting everything setup with my new purchase of an new Nissan Rogue! I love it! Thank you Marty !
It was an easy process overall, they got the job done a little bit early which was nice and everyone was very pleasant at the dealership
Always great service, customer service is excellent! Matt helped me choose a better tire than the one I originally picked out. And saved me money at the same time!
Excellent customer service. Price as estimated and promptly taken care after I arrived. Appreciated being told of September sale on tires.
Very happy with the waiting area where I am able to continue to work while I wait on my vehicle.
Jaime was terrific. He explained everything and was very helpful. I really enjoy using Nissan Service for all my car needs.
Excellent customer service. Repesentatives were friendly but their professionalism stood out. I was not pressured so I immediately felt they were trustworthy. My overall experience was very good.
I recently visited Shottenkirk Nissan Rome for an oil change on my wife's Nissan, and I must say, the service was impeccable. Matthew Duvall assisted me, and his kindness and attentiveness truly stood out. It's rare to find such genuine customer service these days, and Matthew made the entire process smooth and hassle-free. I'm genuinely grateful for the exceptional service and would highly recommend this dealership, especially if you're fortunate enough to be assisted by Matthew. Thank you, Shottenkirk Nissan Rome, for setting the bar high in customer satisfaction!
You all were very professional and kind. I appreciate you getting me a tire so quickly. Thanks, for the great service! Leigh Ann McGhee
Excellent service. Jaime even replaced my missing tire valve cover. I will return here for service in the future.
My experience with Shottenkirk Nissan has been awesome! They were so personable. They made sure I was happy and satisfied. Special thanks to Brandon, my salesman and Brad the Manager.
I bought a Rogue. The 2 men that worked with me, Dre and Cory, went above and beyond in helping me get my new car. Cory was very friendly and knowledgeable in helping me learn how to operate the features of my new Rogue.
The service representatives took care of my needs in a timely manner and were thorough and courteous. My visit was very pleasant.